Kiosk Hydra Booking is the online booking software that respecting the value of the time of customers and service personnel, offers a new way for your business to manage entrances, appointments and service bookings.
Kiosk Hydra Booking is the online booking system that allows the user to make an appointment with an operator at a specific time, avoiding unnecessary queues and preserving social distancing, an imperative service element in this period of Covid-19.
In this way the time spent in the waiting area is reduced, work can be better organized and customer service improved.
With the Kiosk Hydra Booking software, the customer can book online and choose the place, service, date and time of the appointment based on the availability provided by the system.
The system will call the user with an appointment with priority over people without an appointment starting from the agreed appointment time.
An important element of this booking software is that it can be equipped with an interface for use by internal or external call centers: in this way, assisted booking is combined with self-service booking.
Kiosk Hydra Booking minimizes waiting times and raises the standard of quality perceived by the customer.
Supported functions are listed below:
Display of offices and enabled services
Setting the number of daily appointments that can be assigned by location and by service according to the different time slots
Assignment and management of the appointment The online server will take charge of the number provided
On Site Module
This is the module that allows the exchange and management of information via webservice between the cloud module and the Kiosk Hydra software installed on site.
Maximum flexibility of use
The user can book at any time and from fixed and mobile devices.
The responsive technology guarantees optimized viewing of the pages avoiding to burden the smartphone in terms of space occupied by occasional applications.
Protected by login credentials, the back office allows you to administer the entire system, setting the bookable services and managing the list of appointments. Versions equipped with a statistical module can create detailed reports on the use of the system.
Integrated communication system
Kiosk Hydra Booking is perfectly integrated with Kiosk Hydra already installed on the server. The summary monitors and the counter viewers show the user numbers with the booking code generated online. Counter displays show users with appointments, as well as users with tickets taken at the totem.
Kiosk Hydra Booking is scalable according to the needs of the company, thus allowing the expansion of the number of offices and workstations managed.
The administrator is independent in choosing the services to be managed by appointment.
Call Center Support
Kiosk Hydra Booking is equipped with a module that allows call centers to book appointments for less computerized users.
Planning of activities and human resources
Kiosk Hydra Booking allows you to plan activities and optimize the investment in human resources.
Increased organizational efficiency
Knowing in advance which activities will be required allows you to know how much time will be dedicated to the counter activity.
Reduction of travel costs
Peripheral office can be opened only in case of appointments, thus reducing travel costs and avoiding distracting human resources where they are most needed.
Minimization of waiting times
The user with an appointment benefits from a reduced waiting time.
Professionalism and customer focus
Greater attention to the customer is perceived as a sign of the company's professionalism.
The data generated by Kiosk Hydra Booking are seen in the same way as those generated by totems and this allows us to produce unified usage statistics.
Advanced functionality modules
The software can be enriched with further functionalities by means of specific modules typical of the reference market, such as the module for the payment of medical services or the theater admissions subscription module, etc.
Advantages for the Company
Improve the service offered
The system allows you to manage queues and increase staff efficiency
Flexible and highly customizable system
The system easily adapts to the needs of the company and this results in low deployment and management costs.
Advantages for the user
The clear and easy to use interface on desktop, tablet and mobile workstations
Unlike other systems, it does not require to download app from stores so it does not need the last mobile, with free space and adequate performance.
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