Kiosk Emoticon is customer feedback collection software for CSAT, NPS and CES surveys, available on kiosks, tablets, QR codes or the web. Data flows into a centralized dashboard with real-time reports and automatic alerts when dissatisfaction thresholds are reached.
The 96% of dissatisfied customers do not complain: they simply do not return. Without a structured feedback collection system, businesses miss critical signals about service quality and unknowingly undermine customer loyalty. Traditional paper surveys are inconsistent, difficult to analyze and rarely completed.
Kiosk Emoticon captures feedback when it matters most: immediately after the experience, at the physical customer touchpoint. The simple interface — faces, stars or a numerical scale — maximizes response rates.
Modular and customizable, Kiosk Emoticon combines CSAT, NPS e CES, touch interfaces optimized for the point of sale, web and email feedback collection, real-time dashboards and automatic alerts in a single enterprise software ecosystem.
The challenge
Without a structured feedback collection system, businesses miss critical signals about service quality. Most dissatisfied customers do not complain: they simply switch providers. Acting after the damage has been done is not enough.
How it works
Kiosk Emoticon captures feedback when it matters most: immediately after the experience, at the physical customer touchpoint, through an interface designed to maximize response rates.
| Stage | How it works con Kiosk Emoticon |
|---|---|
| Installation | Totem, tablet, targa QR code o integrazione web — senza opere murarie, attivo in pochi giorni |
| Collection | Customers provide feedback immediately after the experience: one or more CSAT, NPS or CES questions using faces, stars or a numerical scale |
| Aggregation | Data automatically flows into the centralized dashboard, organized by location, touchpoint and period |
| Alert | If satisfaction falls below the configured threshold, the system automatically notifies staff |
| Report | Statistical reporting with KPIs, trends, comparisons and exportable history in CSV or HTML, or for BI integration |
Industries
Kiosk Emoticon is used in high-traffic settings where service quality is crucial to customer loyalty. It works on dedicated hardware or entirely via QR code, with no fixed installation required.
A CSAT survey measures how satisfied customers are with a company, product or service. It asks customers to state their level of satisfaction. Its effectiveness comes from the speed of response and the resulting reliability of the index.
Con Kiosk Emoticon puoi creare in pochi click un questionario di gradimento CSAT, ovvero puoi generare una domanda diretta di rilevazione della soddisfazione dei clienti e comprendere rapidamente il grado di soddisfazione di un evento, di una esperienza di acquisto, di un servizio mensa o di un servizio di noleggio.
Alcune ricerche sottolineano l’efficacia dello strumento se utilizzato proprio dopo l’esperienza di shopping o di consulenza.
Kiosk Emoticon can measure customer satisfaction online or on devices such as iPads, tablets and smart displays. It is highly effective for businesses, public offices, hotels, museums and art galleries.
For online CSAT surveys, a small pop-up can be placed wherever feedback is needed, such as at the end of a process, order, search or consultation.
L’NPS, acronimo di Net Promoter Score, è un indice sintetico che permette di valutare la fedeltà di un cliente, reagire ad eventuali feedback negativi e quindi prevedere l’andamento dei ricavi.
The modulo NPS di Kiosk Emoticon permette di effettuare il survey di una domanda al tuo cliente e di distribuirla via email, SMS, on line.
Kiosk Emoticon calculates your Net Promoter Score.
Your administration panel collects and displays the survey results, allowing you to:
A CES survey provides a quantitative measure of the effort customers need to interact with the company.
These interactions may concern the effort needed to use a product, access a service or resolve a problem.
With Kiosk Emoticon, you can easily create CES surveys and decide where and when to deliver them.
The reporting tool generates reports instantly, helping you understand customer issues in real time and act quickly.
Kiosk Emoticon is the ideal instant survey tool for measuring satisfaction immediately.
Kiosk Emoticon measures customer satisfaction while the customer is experiencing a product or service, making it one of the most effective ways to identify and promptly resolve satisfaction issues.
Kiosk Emoticon helps businesses understand customers’ latent, often unspoken needs and develop the insight and ability to act that are essential for improving service and retaining customers.
Emojis or emoticons are the most immediate way to represent an emotional state. Their immediacy explains their communication power and widespread use over the past decade.
The four Kiosk Emoticon faces sono indicative di un preciso stato d’animo dell'utente.
Using four options requires users to make a choice and indicate whether they are more or less satisfied.
There is no diplomatically neutral option, so the tool provides more precise information to those making business decisions about overall user satisfaction.
Kiosk Emoticon makes it easy to create a survey, measure customer satisfaction in real time and quickly define an improvement strategy based on the collected data.
Kiosk Emoticon lets you ask, edit and test different types of questions, obtain useful action metrics and quickly listen to the Voice of the Customer (VoC).
Here are some typical survey examples.
Online
On site
Kiosk Emoticon can collect customer satisfaction feedback in different ways depending on the location, service or other factors.
Our user feedback collection options are:
Simply choose the collection method that best suits your needs.
Kiosk Emoticon is a centralized platform that makes customer feedback quick and easy to collect.
Four faces represent four different service ratings: Excellent, Good, Poor and Very poor.
The system lets users explain both positive and negative responses, providing a clearer understanding of their rating.
Cloud flexibility and device connectivity make data easy to collect, access and analyze.
No more guesswork.
Features
Technical requirements
Internet connectivity
Online experience feedback can be collected with a small pop-up placed where the data is needed, for example at the end of a process, search or consultation.
Features
VoC (Voice of the Customer) feedback can be collected quickly and easily by sending an email with a customizable question.
Maintaining or increasing customer satisfaction requires continuous improvement through an organized, focused effort involving every company function at every level.
This is mainly because:
For both reasons, improvement activities are essential. They require simple, immediate tools for both the company and the customer, enabling instant customer satisfaction measurement.
For companies implementing a Quality Management System, measuring customer satisfaction is vital and is required by ISO 9001, clause 8.2.1.
By collecting and analyzing data, Kiosk Emoticon helps you understand actual customer satisfaction levels and take targeted corrective action.
The system generates accurate statistics, showing trends by month, year and date range, with filters for touchpoint, location and survey.
Do not miss the opportunity to gain a significant competitive advantage.
Contact a Kiosk specialist today to discover how Kiosk Emoticon can help you measure and maximize customer satisfaction.
Discover how Kiosk Emoticon makes it easy to run real-time surveys and measure customer satisfaction.
Book a call now and discover it in detail.
Do not miss the opportunity to gain a significant competitive advantage.
Contact a Kiosk specialist today to discover how Kiosk Emoticon can help you measure and maximize customer satisfaction.
Discover how Kiosk Emoticon makes it easy to run real-time surveys and measure customer satisfaction.
Book a call now and discover it in detail.
The renowned fashion brand chose Kiosk Emoticon as its instant survey system.
Bosch Italy chose Kiosk Emoticon to measure customer satisfaction.
Customer satisfaction measurement for Philips Italy.
Everything you need to know about customer satisfaction and how to measure it.
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