Customer satisfaction (CSAT) in real time

The CSAT survey is aimed at understanding the degree of customer satisfaction with the company, product or service. CSAT surveys are represented by a question in which the customer is asked to express the level of satisfaction of her. Their success is due to the speed of response and therefore to the high reliability rate of the index that is generated.

With Kiosk Emoticon you can create a CSAT survey in a few clicks, that is, you can generate customer satisfaction survey questions and quickly understand the degree of satisfaction of an event, a shopping experience, a canteen service or a rental service. Some research highlights the effectiveness of the tool if used right after the shopping or consulting experience.

Kiosk Emoticon can be implemented to detect the satisfaction of your customers both online and on devices such as iPads, tablets, smart videos and has proven to be highly effective for Companies, Public Offices, Hotels, Museums and Art Galleries
In the online CSAT surveys, the customer satisfaction survey can be implemented by inserting a mini pop up where you want to acquire the data, such as at the end of a process, an order, or a search or consultation.



detect CSAT customer satisfaction with emoticons
NPS survey via tablet

NET Promoter Score (NPS) survey

NPS, acronym for Net Promoter Score, is a synthetic index that allows you to evaluate a customer's loyalty, react to any negative feedback and then predict revenue trends.
The Kiosk Emoticon NPS module allows you to ask your customer the final question and distribute it via email, SMS, online.
Kiosk Emoticon calculates your Net Promoter Score.

The survey results will be collected and displayed in your administration panel and together with them you can:

  • see an indicator showing your NPS;
  • analyze the trend of the index over the periods;
  • read the detailed tabular data relating to the number (and percentage) of Detractors, Passives and Promoters customers who responded to the survey.


Customer Effort Score (CES) survey

The CES survey makes it possible to obtain a quantitative index of the commitment required of customers to interact with the company.
These interactions can be related to the effort required to use a product, to access a service, or to the ease with which a customer was able to solve a problem.
With Kiosk Emoticon you can easily create CES surveys and decide where and when to administer them.

The reporting tool allows you to generate reports instantly, understanding the problems encountered by your customers in real time and allowing you to act quickly.

CES survey using touch emoticons
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Kiosk team


Don't waste time. Fix a call

Our consultants are available for all the necessary analyzes, in order to define the best proposal for your business. Don't waste time.

Talk to our product experts: fix a call and discover Kiosk Emoticon in detail.



Kiosk team

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