The complete system for managing queues and patient flows for Hospitals and Medical centers
Kiosk Hydra Hospital is the system created to manage the needs of Laboratories, Hospitals, Healthcare Companies, that is, of all those Companies that need to manage a complex flow of patients in an integrated way. Thanks to this innovative system, queuing problems are considerably simplified, while waiting times are reduced and managed effectively. This system has been designed to allow the management of multiservice, multicounters and multisite queues, carrying out the task of addressing and sorting patients directly to the counter in charge of the requested service.
Thanks to digital technology, this queue management system offers levels of flexibility and efficiency superior to traditional static pushbutton panel systems.
Kiosk Hydra Hospital is a modular, flexible and intuitive solution that offers a range of fully integrated features to simplify and automate the management of admissions counters and outpatient clinics. The Kiosk Hydra Hospital system is an intelligent solution, capable of making efficient the reception of patients in outpatient clinics open to the public, with simple and pleasant tools, to offer information and direct them to the various services, and to increase the effectiveness of related communication. to the offer of products and services.
Kiosk Hydra Hospital is proposed as a system capable of managing single or complex flows in an integrated way.
Complex flows are managed by Kiosk Hydra Hospital as afferent to a single flow, thus making it unnecessary for the patient to take a second ticket once accepted. The solution combines some basic tools, such as:
welcome and referral to the services offered by the hospital using a self-service kiosk with interactive touchscreen display
intelligent control and centralized management, based on the processing of collected data
multimedia communication on a large screen aimed at patients and their waiting carers
robustness and reliability.
Kiosk Hydra Hospital is a structured application designed to allow rapid and customized deployment. The advantage for the administrator is to always have a single web console from which he can access different locations and units.
This solution consists of:
Multimedia kiosk for ticket issuance
The ticket dispenser is Kiosk One Small or Kiosk Elegant: touchscreen totem with a modern and elegant design, in white, easily accessible, of adequate height to allow the selection of the service and the collection of the ticket even for the disabled. The totem can be placed in different points of reception and booking of the service, being Kiosk Hydra able to manage all the ticket dispensing points in a unified way.
The system also manages multiple ticket dispensing points in a unified way.
Summary display of calls in progress
The Kiosk Hydra Hospital application is able to manage a multiplicity of large-format LCD displays located in different areas and to display the numerical progression and other information, such as multimedia entertainment information, updated communications in the form of continuous strips (news ticker).
Through the counter display, LED or LCD, it is possible to carry out the task of classic identification of the counter number, with the combined number called and the service requested. The information can be on a single or multiple line.
Each operator, both the first level (acceptance) and the second level (clinic, laboratory), through his own terminal, can call the patient on duty at the counter, with a consequent increase in the number shown on the display. The application is also able to show other information, such as displaying people waiting, indicating presence / absence.
Advantages for the Company
Provide informazioni always updated
Wall-mounted LCD displays and totems are in effect digital bulletin boards where you can easily and quickly publish news, announcements, press releases and anything else of public utility.
Benefit from a stable and robust system
The system was installed and then tested on important national realities, proving to be stable and robust.
Flexibility and customization
The system easily adapts to the needs of the Company and this determines low costs of customization, deployment and management
Govern in a centralized way
The system allows the system administrator to manage the entire system from a single console and therefore to view all the workstations quickly and easily.
Advantages for the patient
Receive a better service
The totem used to select the service and request the printing of the ticket, can provide clear and detailed information to support the patient in the initial phase of addressing the service.
Reduce the possibility of error
More precise information, ensured by the totem, facilitates the choice of the requested service, reducing the possibility of error and incorrect queues.
Reduce the sense of discomfort
Thanks to the digital queue management totem, the patient can be informed in advance of information useful to him for the provision of the service, such as for example the list of documents necessary for the acceptance.
A turnkey offer
Since every reality is the same and at the same time different, Kiosk supports Hospitals and Medical Clinics in all phases of the project to implement a flow management system:
Inspection, building and flow analysis
Definition of the types of messaging
Definition of adoptable dimensions
Design and elaboration of proposals
Installation and set up
Would you like to know more?
Our experts and consultants are able to assist you in defining the optimal solution for managing queues in your business.
Plan your project carefully.
Kiosk Hydra for the management of waits and sorting of patients for Istituto Prosperius.
Ospedale Umberto 1° Roma
Queue management system and counter activities for the Policlinico Umberto Primo in Rome.
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