The software for managing queues, waits and counter activities for bank, financial institutions and insurance companies.
Kiosk Hydra Bank is the system that reduces queue problems, reduces customer waiting times and manages them effectively. This system has been designed to allow the management of multiservice, multidesks and multisite queues, carrying out the task of addressing and sorting users directly to the counter in charge of the requested service.
Thanks to digital technology, this queue management system offers levels of flexibility and efficiency superior to traditional static pushbutton panel systems.
Kiosk Hydra Bank is a modular, flexible and intuitive solution that offers a range of fully integrated features to simplify and automate the management of branches and counter services.
Kiosk Hydra Bank is an intelligent solution, capable of making the reception of customers in offices open to the public efficient, with simple and pleasant tools in order to offer updated information, direct the customers to the various services and increase the effectiveness of the communication related to the products and services provided to users. The solution combines some fundamental tools, such as:
reception and addressing to the services offered by the bank using a self-service kiosk with interactive touchscreen display
intelligent control and centralized management, based on the processing of collected data
multimedia communication on a large screen for the waiting customer
robustness and reliability.
Kiosk Hydra Bank is a structured application designed to allow rapid and customized deployment. The advantage for the administrator is to always have a single web console from which he can access different locations and units.
This solution consists of:
Multimedia kiosk for ticket issuance
The ticket dispenser is Kiosk Elegant, a structure with a modern and elegant design, in white, easily accessible, of a suitable height to also accommodate the disabled.
The kiosk can be placed in different places. The system is able to manage all the ticket dispensing points in a unified way.
The Kiosk Hydra Bank application is able to manage a multiplicity of large-format LCD displays located in different areas and to display the numerical progression and other information, such as multimedia entertainment information, updated communications in the form of continuous strips (news ticker).
Through the counter display it is possible to carry out the task of classic identification of the counter number, with the combined number called and the requested service. The information can be on a single or multiple line.
Each operator, using his own terminal, calls the waiting customer at the counter, with a consequent increase in the number shown on the display. The call terminal is also able to show other information, such as displaying people on hold, indicating presence / absence. of the customer.
Advantages for the bank
Provide information always updated
Wall screens and totems represent to all intents and purposes digital bulletin boards where you can easily and quickly publish news, announcements, press releases and anything else of public utility in addition to service numbers.
Benefit from a stable and robust system
The system was installed and then tested on important national realities, proving to be stable and robust.
Flexibility and customization
The system easily adapts to the needs of the Institute and this determines low costs of customization, deployment and management.
Govern in a centralized way
The system allows the system administrator to manage the entire system from a single console and therefore to view all workstations quickly and easily.
Advantages for the user
Receive better service
The totem with which to select the service and request the printing of the ticket, also provides clear and detailed information to support the user in the initial phase of addressing the service.
Reduce the possibility of error
More precise information, ensured by the totem, facilitates the choice of the requested service, reducing the possibility of error and incorrect queues.
Reduce the sense of discomfort
Thanks to the "digital queue elimination totem", the user can be informed in advance of information that is useful to him for the provision of the service.
A turnkey offer
Since each reality is the same and at the same time different, Kiosk supports the customer in all phases of the implementation project of a flow management system:
Inspection, building and flow analysis
Definition of the types of messaging
Definition of adoptable dimensions
Design and elaboration of proposals
Installation and set up
Would you like to know more?
Our experts and consultants are able to assist you in defining the optimal solution for managing queues in your business.
Plan your project carefully.
Here you will find details on the hardware components of the queuing system such as ticket dispensers,
call console or keypad, progressive call display and more.
Banca del Piemonte
Banca del Piemonte choose and Kiosk Hydra for queue management and counter services.
Banca del Carso
Qmicro kiosk to manage queues in Banca del Carso - Trieste.
Cassa Rurale ed Artigiana di Boves
Queue management system and counter activities for the Cassa Rurale and Artigiana di Boves.
Partner with Kiosk
By becoming our partner, you can ensure successful results for your customers.
Benefit from our skills and our marketing tools to give value to your customers and differentiate your business.
Less risk, less cost and a guarantee to deliver the expected business results to your client.