Why customers don’t come back (and you don’t know it)
If you run a restaurant or pizzeria, you know that customer satisfaction is everything. A happy customer comes back, recommends your restaurant and leaves positive reviews. A dissatisfied customer, on the other hand, often says nothing at the time, but then doesn’t come back.
It is estimated that 75% of dissatisfied customers avoid direct confrontation, but tell their experience to colleagues and friends, advising against the restaurant.
The restaurant thus loses customers without even knowing the reason.
Or, even worse, the customer writes a negative review online, affecting the reputation of your restaurant.
But what would happen if you could know immediately what the customer thinks, before they leave the restaurant and decide not to come back?
The key to maintaining the quality of your service and retaining customers is listening to them in real time.
Let’s find out how to do it together.
Customer Satisfaction: why is it essential for restaurants?
Customer Satisfaction is a concept that is often talked about in the world of marketing, but that restaurateurs often underestimate.
In practice, it means measuring how satisfied your customers are with the food, the service and the overall experience in your restaurant.
Why is it important?
• A satisfied customer comes back and becomes a regular customer.
• An unsatisfied customer, if not listened to, disappears and could leave a negative review.
• Knowing what customers think helps you improve your servicebefore it’s too late.
According to studies, 86% of customers avoid a restaurant after reading negative reviews, and 80% trust online opinions as much as a friend’s recommendation.
This means that just one negative review can cost you dozens of customers!
Let’s look at a concrete example.
EXAMPLE
The customer who will never come back (and you will never know it)
Mario is a regular customer at your pizzeria. He usually orders a margherita with buffalo mozzarella added. One evening comes, but something goes wrong:
The medium beer is no longer a real medium… and it costs more than before
The pizza arrives lukewarm, with less mozzarella and tomato than usual
The waiter is busy and can’t handle the situation well
Mario, instead of complaining, pays the bill in silence, thanks him and leaves.
The problem? Mario will never come back.
And not only that: he could tell his friends that he had a bad experience. Or, he could write a negative review on Google or Tripadvisor, influencing dozens of potential customers.
What if he had a discreet way to let you know his opinion before leaving?
The solution: instant and discreet feedback with Kiosk Emoticon
Imagine being able to offer your customers a quick and discreet way to leave feedback before leaving.
How does it work?
• By placing a totem, tablet or QR code near the cash register or on the tables, customers can express their opinion in 1 second.
• Just a tap on an emoji: 😊 😐 😡
• Feedback is collected in real time and you can intervene immediately to resolve any problems.
Why should restaurants and pizzerias adopt this system?
1 – Intercept problems before they end up online
A dissatisfied customer often doesn’t complain right away, but if you give them the chance to express themselves quickly and discreetly, you could avoid negative reviews.
2 – Improve service in real time
If you notice that more customers are reporting a long wait or a problem with a dish, you can take action immediately and talk to the staff to resolve the situation.
3 – Build customer loyalty
A customer who feels listened to is more likely to return. If you resolve a problem in real time, you can turn a negative experience into a positive one.
4 – Get actionable data to improve management
You can collect statistics on customer preferences and satisfaction, identifying strengths and areas for improvement.
No interruptions for the customer
Customers don’t have to fill out long and annoying surveys. Just tap on an emoji, without wasting time.
INSIGHTS
👉 Read also the article “The satisfaction questionnaire to measure customer satisfaction” or the more technical article “How to measure satisfaction to retain customers”
How to implement Kiosk Emoticon in your restaurant?
Here are some ways to integrate the system into your restaurant:
- Totem or tablet near the cash register → Perfect for receiving feedback right before the customer leaves.
- QR code on the receipt or on the table → The customer can leave their opinion discreetly, without anyone seeing it.
- Digital displays at the entrance or exit → A quick way to collect data without interfering with the customer experience.
Conclusion: your reputation is too important to be left to chance
Today customers have the power to influence the success of your restaurant with a simple review.
That’s why it’s essential to listen to them immediately, before it’s too late.
⭑ With Kiosk Emoticon, you can get immediate feedback, improve service and build customer loyalty.
⭑ Avoid negative reviews on social media and can intervene in real time.
⭑ Don’t let your restaurant lose customers without even knowing why.
Want to find out how to improve your customer experience?
Don’t wait for customers to talk badly about you online: listen to them now and grow your business!
 | Want to find out how to improve your customer experience?Don’t wait for customers to talk badly about you online: listen to them now and grow your business! Book a live demo of Kiosk Emoticon and discover it in detail. |
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Want to find out how to improve your customer experience?Don’t wait for customers to talk badly about you online: listen to them now and grow your business! Book a live demo of Kiosk Emoticon and discover it in detail. |
