{"id":903,"date":"2019-10-01T16:20:27","date_gmt":"2019-10-01T16:20:27","guid":{"rendered":"https:\/\/kioskdigital.it\/blog\/?p=903"},"modified":"2023-06-14T11:30:51","modified_gmt":"2023-06-14T09:30:51","slug":"video-sportello-banca-omnicanale","status":"publish","type":"post","link":"https:\/\/www.kioskdigital.it\/blog\/video-sportello-banca-omnicanale\/","title":{"rendered":"Il video sportello per la banca omnicanale"},"content":{"rendered":"<p><span style=\"color: #000000;\">Offrire una customer experience omnicanale in banca \u00e8 diventato un must. D&#8217;altra parte il mercato\u00a0bancario \u00e8 fortemente cambiato e richiede processi di riorganizzazione importanti sia per ridurre il\u00a0cost to serve\u00a0e ottimizzare le risorse umane, sia per mantenere sempre alto il livello di customer experience in banca.<\/span><br \/>\n<span style=\"color: #000000;\">Tuttavia, nonostante l&#8217;aumento dei canali di vendita e di assistenza digitale, le ricerche evidenziano che i clienti hanno ancora bisogno di interlocutori reali\u00a0e continuano a perdere clienti.\u00a0<strong>Il fattore umano \u00e8 ancora importante.<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">Il cliente oggi \u00e8 fortemente digitale, multicanale, ma al tempo stesso non vuole rinunciare al rapporto umano quando la situazione lo richiede.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #ff8a00;\">Alcuni dati interessanti sul customer service<\/span><\/h2>\n<p><span style=\"color: #000000;\">Una recente indagine di Accenture mostra l&#8217;impatto del fattore umano nel customer service e l&#8217;importanza dell&#8217;integrazione tra canali fisici e digitali.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">L<\/span><span style=\"color: #ff8a00;\">\u2019<strong>83% <\/strong><\/span><span style=\"color: #000000;\">dei consumatori USA preferisce trattare con persone rispetto ai canali digitali per risolvere problemi legati ai servizi alla clientela.<\/span><\/p>\n<p><span style=\"color: #ff6600;\"><span style=\"color: #000000;\">Il<\/span><\/span> <span style=\"color: #ff8a00;\"><strong>52% <\/strong><\/span><span style=\"color: #000000;\">dei clienti ha cambiato fornitore nell\u2019ultimo anno a causa di un pessimo servizio alla clientela<\/span><br \/>\n<span style=\"color: #000000;\">I peggiori risultati come servizio alla clientela sono stati ottenuti da: banche, retailer, fornitori di servizi telefonici<\/span><\/p>\n<p><span style=\"color: #000000;\">Il<\/span><span style=\"color: #ff8a00;\"><strong> 77%<\/strong><\/span> <span style=\"color: #000000;\">dei consumatori preferisce trattare con persone per ottenere suggerimenti<\/span><\/p>\n<p><span style=\"color: #000000;\">L\u2019<\/span><span style=\"color: #ff8a00;\"><strong>81% <\/strong><\/span><span style=\"color: #000000;\">dei consumatori ammette che \u00e8 estremamente frustante trattare con un\u2019azienda che non rende facile fare affari con lei.<\/span><\/p>\n<p><span style=\"color: #ff8a00;\"><strong>1,6 Mld USD<\/strong><\/span>:<span style=\"color: #000000;\"> il costo stimato dei consumatori che cambiano per scarsit\u00e0 di servizio negli USA<\/span><\/p>\n<p><span style=\"color: #000000;\">Il<\/span> <span style=\"color: #ff8a00;\"><strong>68% <\/strong><\/span><span style=\"color: #000000;\">non ritorna al vecchio fornitore di servizio o \u00a0provider<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #ff8a00;\">Quale direzione prendere?<\/span><\/h2>\n<p><span style=\"color: #000000;\">Migliorare l&#8217;esperienza del cliente in\u00a0banca significa riconsiderare gli\u00a0investimenti in servizi e tecnologie digitali per fornire una vera e ininterrotta customer experience. Questo comporta adottare una <strong>strategia omnicanale<\/strong>, capace di fornire una customer experience coerente su tutti i canali e durante tutto il ciclo di vendita (dalla prevendita al post vendita). In pratica servizi di qualit\u00e0 indipendente dal canale scelto dal cliente.<\/span><\/p>\n<p><span style=\"color: #000000;\">Infatti se da un lato la rivoluzione digitale ha abilitato l\u2019offerta di servizi bancari innovativi, dall\u2019altro ha ispirato un profondo cambiamento nelle abitudini e nei comportamenti di acquisto dei consumatori. I giovani in particolare, che stanno crescendo nell\u2019era degli smartphone e dei tablet, sono sempre meno fedeli e allo stesso tempo sempre pi\u00f9 esigenti.<\/span><\/p>\n<p><span style=\"color: #000000;\">Oggi, i consumatori pretendono una relazione in qualsiasi momento \u00a0e facilmente instaurabile, informazioni istantanee accessibili sempre e ovunque. Questa \u00e8 la vera <strong>connected experience.<br \/>\n<\/strong>La soluzione per offrire questa customer experience omnicanale \u00e8 rappresentata da<\/span> <a href=\"https:\/\/www.kioskdigital.it\/soluzioni_digital_signage\/livebank.html\">Kiosk Live Bank<\/a><span style=\"color: #000000;\">, il sistema di video sportello bancario digitale e interattivo, che permette ridurre il cost to serve, mantenendo il servizio e conservando il presidio del territorio.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #ff8a00;\">Kiosk Live Bank<\/span><\/h2>\n<p><span style=\"color: #000000;\">Una soluzione unica e innovativa al tempo stesso. Un vero e proprio sportello bancario che offre al cliente un nuovo modo di interagire face-to-face con il proprio consulente. Un sistema che permette alla Banca di abbattere fortemente i costi di gestione senza per questo tralasciare le opportunit\u00e0 di vendita di prodotti o servizi o tanto meno la cura e l&#8217;attenzione verso il cliente.<\/span><\/p>\n<p><span style=\"color: #000000;\">Tramite<\/span> <a href=\"https:\/\/www.kioskdigital.it\/soluzioni_digital_signage\/livebank.html\">Kiosk Live Bank<\/a> <span style=\"color: #000000;\">il cliente pu\u00f2 interagire a tutti gli effetti con un operatore di banca reale con la peculiarit\u00e0 che il colloquio audio video \u00e8 in real time e consente lo scambio di documentazione.<\/span><\/p>\n<div class=\"mceTemp\"><\/div>\n<p>&nbsp;<\/p>\n<hr \/>\n<blockquote>\n<h5>Conosci Kiosk Live Bank?<\/h5>\n<p><a href=\"https:\/\/www.kioskdigital.it\/soluzioni_digital_signage\/livebank.html\">Scopri come<\/a>\u00a0<span style=\"color: #000000;\">pu\u00f2 aiutarti a concretizzare con efficacia la tua strategie omnicanale.<\/span><\/p><\/blockquote>\n<hr \/>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Offrire una customer experience omnicanale in banca \u00e8 diventato un must. D&#8217;altra parte il mercato\u00a0bancario \u00e8 fortemente cambiato e richiede processi di riorganizzazione importanti sia per ridurre il\u00a0cost to serve\u00a0e ottimizzare le risorse umane, sia per mantenere sempre alto il livello di customer experience in banca. Tuttavia, nonostante l&#8217;aumento dei canali di vendita e di [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":905,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[106],"tags":[7,109,82],"class_list":["post-903","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-omnichannel","tag-customer-experience","tag-totem","tag-videosportello"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Il Video sportello bancario per una customer experience omnicanale.<\/title>\r\n<meta name=\"description\" content=\"Kiosk Live Bank \u00e8 il video sportello che permette oggi alle banche di offrire una customer experience omnicanale e ridurre il 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