{"id":8910,"date":"2025-09-10T16:03:30","date_gmt":"2025-09-10T14:03:30","guid":{"rendered":"https:\/\/www.kioskdigital.it\/blog\/?p=8910"},"modified":"2026-02-13T12:46:26","modified_gmt":"2026-02-13T10:46:26","slug":"building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback","status":"publish","type":"post","link":"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/","title":{"rendered":"Building Customer Loyalty: Mark Roberge’s Lesson and the Role of Instant Feedback"},"content":{"rendered":"

In today’s digital economy, based on subscriptions, “as-a-service” experiences, and increasingly fluid relationships between brands and consumers, customer loyalty is the true metric that determines a company’s growth.<\/p>\n

Mark Roberge, Harvard professor and former Chief Revenue Officer at HubSpot, explains it clearly: today, it’s just as easy for a customer to abandon a product as it is to start using it. For this reason, churn (churn) and retention (the ability to retain customers over time) have become central elements of any business strategy.<\/p>\n

 <\/p>\n

Stable growth or fragile growth?<\/span><\/h2>\n

Roberge suggests a different approach than what many companies are used to.
\nInstead of chasing rapid revenue growth at all costs, it’s better to first aim for solid retention:<\/p>\n

\u2022 Objective: 100% revenue retention.
\n\u2022 More moderate, but stable growth.
\n\u2022 Easier scalability over the long term.<\/p>\n

The reasoning is simple: if the customer base is solid, scaling becomes natural. Conversely, trying to grow rapidly while losing customers is like filling a leaky bucket.<\/p>\n

 <\/p>\n

How to create real value for customers<\/span><\/h2>\n

According to Roberge, selling should not be seen as an act of generating revenue, but as creating value for the customer, of which revenue is merely a consequence.<\/p>\n

This shift in perspective requires three fundamental actions:<\/p>\n

1. Understand what really matters to the customer<\/strong>: analyze the needs, expectations, and experiences that lead them to remain loyal.<\/p>\n

2. Measure leading indicators<\/strong>: it’s not enough to know that a customer has left; we need to identify early signs that allow us to predict it.<\/p>\n

3. Identify the “Aha moment<\/strong>“: the point at which a customer clearly perceives the value of a product or service (for example, the first 2,000 messages sent in Slack or using 5 key HubSpot features within 60 days).<\/p>\n

 <\/p>\n

The importance of continuous feedback<\/span><\/h2>\n

Another key concept highlighted by Roberge is the need to constantly listen to the voice of the customer.
\nSome concrete examples:<\/p>\n

\u2022 Daily meetings to review sales discovery calls, to understand how customers react.
\n\u2022 Salespeople as product managers, able to report immediate feedback and influence product improvements.
\n\u2022 Compensation also tied to customer satisfaction, not just closed sales.<\/p>\n

The message is clear: the speed at which a company learns is proportional to the speed with which it listens to and integrates customer feedback.<\/p>\n

 <\/p>\n

From concept to practice: the role of Kiosk Emoticon<\/span><\/h2>\n

All this brings us to a crucial point: how can we collect this feedback quickly, continuously, and reliably?<\/p>\n

This is where Kiosk Emoticon<\/a> comes in, the platform designed to give customers a voice in real time:<\/p>\n

\u2022 Instant surveys<\/strong> that can be activated on totems, touch displays, or QR codes.
\n\u2022 Advanced statistics<\/strong> to identify trends and leading indicators.
\n\u2022 Immediate feedback<\/strong> to understand if you’re truly offering value.
\n\u2022 Data-driven decisions<\/strong> to make immediate course corrections and improve retention.<\/p>\n

With a tool like this, you don’t have to wait months to understand if customers are losing interest: you can find out immediately, the moment they’re experiencing the experience.<\/p>\n

 <\/p>\n

Conclusion<\/span><\/h2>\n

Roberg’s lesson is simple yet powerful: true growth comes from retention, not from frenetically acquiring new customers.
\nAnd retention comes from attentive listening and continuous analysis of feedback.<\/p>\n

With solutions like Kiosk Emoticon, any company can transform the “voice of the customer” into a competitive advantage:
\n\u2022 less churn
\n\u2022 more satisfied customers
\n\u2022 stronger and more sustainable growth.<\/p>\n

Because, ultimately, the future of business isn’t about “selling more,” but about retaining more.<\/p>\n","protected":false},"excerpt":{"rendered":"

In today’s digital economy, based on subscriptions, “as-a-service” experiences, and increasingly fluid relationships between brands and consumers, customer loyalty is the true metric that determines a company’s growth. Mark Roberge, Harvard professor and former Chief Revenue Officer at HubSpot, explains it clearly: today, it’s just as easy for a customer to abandon a product as […]<\/p>\n","protected":false},"author":4,"featured_media":8894,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[394],"tags":[190],"class_list":["post-8910","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing-2","tag-kiosk-emoticon"],"yoast_head":"\r\nBuilding Customer Loyalty: Mark Roberge's Lesson and the Role of Instant Feedback | Kiosk<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Building Customer Loyalty: Mark Roberge's Lesson and the Role of Instant Feedback | Kiosk\" \/>\r\n<meta property=\"og:description\" content=\"In today’s digital economy, based on subscriptions, “as-a-service” experiences, and increasingly fluid relationships between brands and consumers, customer loyalty is the true metric that determines a company’s growth. Mark Roberge, Harvard professor and former Chief Revenue Officer at HubSpot, explains it clearly: today, it’s just as easy for a customer to abandon a product as […]\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Kiosk\" \/>\r\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/kioskdigitalbranding\/\" \/>\r\n<meta property=\"article:published_time\" content=\"2025-09-10T14:03:30+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2026-02-13T10:46:26+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.kioskdigital.it\/blog\/wp-content\/uploads\/2025\/09\/clienti_fedeli.webp\" \/>\r\n\t<meta property=\"og:image:width\" content=\"1176\" \/>\r\n\t<meta property=\"og:image:height\" content=\"678\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\r\n<meta name=\"author\" content=\"kiosk_blog_admin\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:creator\" content=\"@kioskdigitalsig\" \/>\r\n<meta name=\"twitter:site\" content=\"@kioskdigitalsig\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"kiosk_blog_admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\\\/\"},\"author\":{\"name\":\"kiosk_blog_admin\",\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/#\\\/schema\\\/person\\\/35a98db9a5dc4a0d6259e00c62bb876c\"},\"headline\":\"Building Customer Loyalty: Mark Roberge’s Lesson and the Role of Instant Feedback\",\"datePublished\":\"2025-09-10T14:03:30+00:00\",\"dateModified\":\"2026-02-13T10:46:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\\\/\"},\"wordCount\":578,\"publisher\":{\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/clienti_fedeli.webp\",\"keywords\":[\"Kiosk Emoticon\"],\"articleSection\":[\"Marketing\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\\\/\",\"url\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\\\/\",\"name\":\"Building Customer Loyalty: Mark Roberge's Lesson and the Role of Instant Feedback | Kiosk\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/clienti_fedeli.webp\",\"datePublished\":\"2025-09-10T14:03:30+00:00\",\"dateModified\":\"2026-02-13T10:46:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/clienti_fedeli.webp\",\"contentUrl\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/clienti_fedeli.webp\",\"width\":1176,\"height\":678},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Building Customer Loyalty: Mark Roberge’s Lesson and the Role of Instant Feedback\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/\",\"name\":\"Kiosk\",\"description\":\"Blog\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/#organization\",\"name\":\"Kiosk\",\"url\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/logo_kiosk.svg\",\"contentUrl\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/logo_kiosk.svg\",\"width\":207,\"height\":79,\"caption\":\"Kiosk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/kioskdigitalbranding\\\/\",\"https:\\\/\\\/x.com\\\/kioskdigitalsig\",\"http:\\\/\\\/instagram.com\\\/kiosk_digital_experience\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/kiosk\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/#\\\/schema\\\/person\\\/35a98db9a5dc4a0d6259e00c62bb876c\",\"name\":\"kiosk_blog_admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c097ba855156f48b9b7288ef0cc02d8fcb802dcb1309d7c3866db3ebcd9efc9a?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c097ba855156f48b9b7288ef0cc02d8fcb802dcb1309d7c3866db3ebcd9efc9a?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c097ba855156f48b9b7288ef0cc02d8fcb802dcb1309d7c3866db3ebcd9efc9a?s=96&d=mm&r=g\",\"caption\":\"kiosk_blog_admin\"},\"url\":\"https:\\\/\\\/www.kioskdigital.it\\\/blog\\\/en\\\/author\\\/kiosk_blog_admin\\\/\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Building Customer Loyalty: Mark Roberge's Lesson and the Role of Instant Feedback | Kiosk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/","og_locale":"en_US","og_type":"article","og_title":"Building Customer Loyalty: Mark Roberge's Lesson and the Role of Instant Feedback | Kiosk","og_description":"In today’s digital economy, based on subscriptions, “as-a-service” experiences, and increasingly fluid relationships between brands and consumers, customer loyalty is the true metric that determines a company’s growth. Mark Roberge, Harvard professor and former Chief Revenue Officer at HubSpot, explains it clearly: today, it’s just as easy for a customer to abandon a product as […]","og_url":"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/","og_site_name":"Kiosk","article_publisher":"https:\/\/www.facebook.com\/kioskdigitalbranding\/","article_published_time":"2025-09-10T14:03:30+00:00","article_modified_time":"2026-02-13T10:46:26+00:00","og_image":[{"width":1176,"height":678,"url":"https:\/\/www.kioskdigital.it\/blog\/wp-content\/uploads\/2025\/09\/clienti_fedeli.webp","type":"image\/webp"}],"author":"kiosk_blog_admin","twitter_card":"summary_large_image","twitter_creator":"@kioskdigitalsig","twitter_site":"@kioskdigitalsig","twitter_misc":{"Written by":"kiosk_blog_admin","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/#article","isPartOf":{"@id":"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/"},"author":{"name":"kiosk_blog_admin","@id":"https:\/\/www.kioskdigital.it\/blog\/en\/#\/schema\/person\/35a98db9a5dc4a0d6259e00c62bb876c"},"headline":"Building Customer Loyalty: Mark Roberge’s Lesson and the Role of Instant Feedback","datePublished":"2025-09-10T14:03:30+00:00","dateModified":"2026-02-13T10:46:26+00:00","mainEntityOfPage":{"@id":"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/"},"wordCount":578,"publisher":{"@id":"https:\/\/www.kioskdigital.it\/blog\/en\/#organization"},"image":{"@id":"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/#primaryimage"},"thumbnailUrl":"https:\/\/www.kioskdigital.it\/blog\/wp-content\/uploads\/2025\/09\/clienti_fedeli.webp","keywords":["Kiosk Emoticon"],"articleSection":["Marketing"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/","url":"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/","name":"Building Customer Loyalty: Mark Roberge's Lesson and the Role of Instant Feedback | Kiosk","isPartOf":{"@id":"https:\/\/www.kioskdigital.it\/blog\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/#primaryimage"},"image":{"@id":"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/#primaryimage"},"thumbnailUrl":"https:\/\/www.kioskdigital.it\/blog\/wp-content\/uploads\/2025\/09\/clienti_fedeli.webp","datePublished":"2025-09-10T14:03:30+00:00","dateModified":"2026-02-13T10:46:26+00:00","breadcrumb":{"@id":"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/#primaryimage","url":"https:\/\/www.kioskdigital.it\/blog\/wp-content\/uploads\/2025\/09\/clienti_fedeli.webp","contentUrl":"https:\/\/www.kioskdigital.it\/blog\/wp-content\/uploads\/2025\/09\/clienti_fedeli.webp","width":1176,"height":678},{"@type":"BreadcrumbList","@id":"https:\/\/www.kioskdigital.it\/blog\/en\/building-customer-loyalty-mark-roberges-lesson-and-the-role-of-instant-feedback\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.kioskdigital.it\/blog\/en\/"},{"@type":"ListItem","position":2,"name":"Building Customer Loyalty: Mark Roberge’s Lesson and the Role of Instant Feedback"}]},{"@type":"WebSite","@id":"https:\/\/www.kioskdigital.it\/blog\/en\/#website","url":"https:\/\/www.kioskdigital.it\/blog\/en\/","name":"Kiosk","description":"Blog","publisher":{"@id":"https:\/\/www.kioskdigital.it\/blog\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.kioskdigital.it\/blog\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.kioskdigital.it\/blog\/en\/#organization","name":"Kiosk","url":"https:\/\/www.kioskdigital.it\/blog\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.kioskdigital.it\/blog\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.kioskdigital.it\/blog\/wp-content\/uploads\/2023\/02\/logo_kiosk.svg","contentUrl":"https:\/\/www.kioskdigital.it\/blog\/wp-content\/uploads\/2023\/02\/logo_kiosk.svg","width":207,"height":79,"caption":"Kiosk"},"image":{"@id":"https:\/\/www.kioskdigital.it\/blog\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/kioskdigitalbranding\/","https:\/\/x.com\/kioskdigitalsig","http:\/\/instagram.com\/kiosk_digital_experience\/","https:\/\/www.linkedin.com\/company\/kiosk"]},{"@type":"Person","@id":"https:\/\/www.kioskdigital.it\/blog\/en\/#\/schema\/person\/35a98db9a5dc4a0d6259e00c62bb876c","name":"kiosk_blog_admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/c097ba855156f48b9b7288ef0cc02d8fcb802dcb1309d7c3866db3ebcd9efc9a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c097ba855156f48b9b7288ef0cc02d8fcb802dcb1309d7c3866db3ebcd9efc9a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c097ba855156f48b9b7288ef0cc02d8fcb802dcb1309d7c3866db3ebcd9efc9a?s=96&d=mm&r=g","caption":"kiosk_blog_admin"},"url":"https:\/\/www.kioskdigital.it\/blog\/en\/author\/kiosk_blog_admin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.kioskdigital.it\/blog\/en\/wp-json\/wp\/v2\/posts\/8910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kioskdigital.it\/blog\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kioskdigital.it\/blog\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kioskdigital.it\/blog\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kioskdigital.it\/blog\/en\/wp-json\/wp\/v2\/comments?post=8910"}],"version-history":[{"count":1,"href":"https:\/\/www.kioskdigital.it\/blog\/en\/wp-json\/wp\/v2\/posts\/8910\/revisions"}],"predecessor-version":[{"id":10319,"href":"https:\/\/www.kioskdigital.it\/blog\/en\/wp-json\/wp\/v2\/posts\/8910\/revisions\/10319"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kioskdigital.it\/blog\/en\/wp-json\/wp\/v2\/media\/8894"}],"wp:attachment":[{"href":"https:\/\/www.kioskdigital.it\/blog\/en\/wp-json\/wp\/v2\/media?parent=8910"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kioskdigital.it\/blog\/en\/wp-json\/wp\/v2\/categories?post=8910"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kioskdigital.it\/blog\/en\/wp-json\/wp\/v2\/tags?post=8910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}