{"id":8508,"date":"2025-03-26T18:18:49","date_gmt":"2025-03-26T16:18:49","guid":{"rendered":"https:\/\/www.kioskdigital.it\/blog\/?p=8508"},"modified":"2025-03-26T19:55:19","modified_gmt":"2025-03-26T17:55:19","slug":"how-to-avoid-bad-reviews-and-protect-your-hotels-reputation","status":"publish","type":"post","link":"https:\/\/www.kioskdigital.it\/blog\/en\/how-to-avoid-bad-reviews-and-protect-your-hotels-reputation\/","title":{"rendered":"How to Avoid Bad Reviews and Protect Your Hotel&#8217;s Reputation"},"content":{"rendered":"<p>In the hospitality industry, there are no negligible details. Every aspect of the stay contributes to defining the overall guest experience, whether it is a well-cleaned room, a friendly welcome, an efficient restaurant service or a truly relaxing spa.<\/p>\n<p>Yet, even in the most attentive facilities, an occasional poor service can occur:<\/p>\n<ul>\n<li>a room not perfectly ready for check-in<\/li>\n<li>an unfulfilled request at the reception<\/li>\n<li>tired or less attentive staff on a busy shift<\/li>\n<li>an error in the reservation<\/li>\n<\/ul>\n<p>or simply a tone of voice that is not very empathetic, which at certain times makes the difference<\/p>\n<p>Often these are isolated episodes, but they impact the guest&#8217;s perception. And the critical point is that <strong>the customer rarely communicates it at the moment<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #ff8a00;\">The silent risk: no complaints&#8230; until it&#8217;s too late<\/span><\/h2>\n<p>Those who work in hotels know it: dissatisfied guests don&#8217;t always complain to the staff.<br \/>\nIn fact, most discontents remain silent during their stay. Not because they aren&#8217;t real, but because the guest wants to avoid confrontation, doesn&#8217;t have time, or simply prefers &#8220;not to ruin their vacation&#8221;.<\/p>\n<p>The problem?<br \/>\nOnce back home, that episode becomes a negative story with friends, family, colleagues \u2014 and increasingly, a negative online review. One less star on a portal can mean lost bookings and damage to the reputation built up with years of work.<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #ff8a00;\">How to avoid it? With a simple, immediate and discreet solution: Kiosk Emoticon<\/span><\/h2>\n<p>With Kiosk Emoticon, intercepting negative feedback doesn&#8217;t even require a conversation.<br \/>\nKiosk Emoticon is an Instant Survey system, designed to collect guest opinions in an easy, fast and non-invasive way.<\/p>\n<h3>How does it work?<\/h3>\n<p>You can install touch displays, totems or QR codes in strategic points of the hotel: rooms, elevators, reception, wellness center, breakfast room.<br \/>\nThe guest can report their level of satisfaction in a few seconds, with a simple touch or a comment.<br \/>\nThe structure receives immediate notifications and has the possibility to intervene in real time, even before check-out.<\/p>\n<h4>A concrete example: transforming a risky experience<\/h4>\n<p>Imagine that a room is missing a towel, or the shower has low pressure. A small inconvenience that can go unnoticed&#8230; until the review.<\/p>\n<p>But if the customer, returning to the room, finds a QR code on the desk with the words &#8220;Tell us how it went so far&#8221; and in 10 seconds reports the inconvenience, the reception can immediately send someone to fix the problem or remedy it in the best way.<br \/>\nBut they will certainly be able to take measures for the next customer, without remaining in the dark about the situation.<\/p>\n<p>In this way:<\/p>\n<ul>\n<li>The guest feels listened to and valued<\/li>\n<li>Discontent is resolved before it becomes criticism<\/li>\n<li>The hotel&#8217;s reputation remains intact, if not even strengthened<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #ff8a00;\">Statistics that speak for themselves<\/span><\/h2>\n<ul>\n<li>65% of guests are bothered by <strong>excessive noise<\/strong> from other rooms or common areas.<\/li>\n<li><strong>Insufficient housekeeping<\/strong> is among the most common complaints in reviews.<\/li>\n<li>Issues with slow or unreliable Wi-Fi are reported by a large percentage of guests.<\/li>\n<li><strong>Delays in check-in\/check-out<\/strong> are a common cause of dissatisfaction.<\/li>\n<\/ul>\n<p>86% of guests who did not experience any issues during their stay attribute this result to the <strong>quality of service from the staff<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #ff8a00;\">Why adopt Kiosk Emoticon in your hotel?<\/span><\/h2>\n<p>Adopting a solution like Kiosk Emoticon for <strong>hotel feedback management<\/strong> means equipping yourself with a strategic tool to improve the customer experience and reduce the risk of negative reviews.<\/p>\n<p>Thanks to an intuitive interface and easy-to-use digital tools (touch display, QR code, tablet), you can:<\/p>\n<ul>\n<li><strong>Intercept critical issues at the outset<\/strong>, directly in the places where the guest experience takes place<\/li>\n<li><strong>Collect feedback in real time<\/strong>, discreetly and without interrupting the stay<\/li>\n<li><strong>Resolve problems promptly<\/strong>, preventing them from turning into negative public judgments<\/li>\n<li><strong>Improve the hotel&#8217;s online reputation<\/strong>, protecting years of work and investments in branding<\/li>\n<li><strong>Actively involve guests<\/strong>, making them feel that their opinion really counts<\/li>\n<li><strong>Analyze the data collected<\/strong>, to identify recurring patterns and plan improvement actions<\/li>\n<\/ul>\n<p>In an era in which reviews influence bookings more than traditional advertising, it is no longer enough to offer a good service: you also need to demonstrate, listen, react.<\/p>\n<p>With <a href=\"https:\/\/www.kioskdigital.it\/EN\/digital_signage_solutions\/emoticon.html\">Kiosk Emoticon<\/a>, proactive guest feedback management becomes an integral part of your hospitality and customer care strategy.<\/p>\n<p>With Kiosk Emoticon, listening to your guests becomes simple, fast and effective.<br \/>\nBecause even a small gesture of attention can transform a potential detractor into a happy and loyal customer.<\/p>\n<h6>FURTHER INFORMATION<\/h6>\n<p>\ud83d\udc49 Also read the article &#8220;<a href=\"https:\/\/www.kioskdigital.it\/blog\/en\/the-satisfaction-questionnaire-to-measure-customer-satisfaction\/\">The satisfaction questionnaire to measure customer satisfaction<\/a>&#8221; or the more technical article &#8220;<a href=\"https:\/\/www.kioskdigital.it\/blog\/en\/customer-satisfaction-analysis-strategy-to-reduce-the-loss-of-customers\/\">How to measure satisfaction to retain customers<\/a>&#8221;<\/p>\n<p>&nbsp;<\/p>\n<table class=\"mobilenone\" style=\"border-collapse: collapse; background-color: #f0f0f0; width: 100%; height: 100%;\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr style=\"height: 100%; border-style: none;\">\n<td style=\"width: 30%; height: 100%; text-align: left; vertical-align: top;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-8019 size-full\" src=\"https:\/\/www.kioskdigital.it\/blog\/wp-content\/uploads\/2024\/12\/cta_41.jpg\" alt=\"consulente Kiosk\" width=\"280\" height=\"250\" \/><\/td>\n<td style=\"width: 70%; background-color: #f0f0f0; height: 100%;\">\n<h5>Do you want to find out how to activate it in your hotel?<\/h5>\n<p data-pm-slice=\"1 1 []\">Book a free online demo now and see for yourself how this solution can transform your guests&#8217; experience and strengthen your property&#8217;s reputation.<\/p>\n<p><span class='maxbutton-1-container mb-container'><a class=\"maxbutton-1 maxbutton maxbutton-fissa-una-call\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/share.hsforms.com\/1jytWpxVPQZGV3YoYCYEwzAbmim\"><span class='mb-text'>Book a live demo<\/span><\/a><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<table class=\"desktopnone\" style=\"height: 500px; border-collapse: collapse; background-color: #f0f0f0; width: 100%;\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr style=\"height: 250px; border-style: none;\">\n<td style=\"width: 100%; height: 250px; text-align: left; vertical-align: top; padding: 0px;\"><a><img decoding=\"async\" class=\"alignnone wp-image-3158 size-full\" src=\"https:\/\/www.kioskdigital.it\/blog\/wp-content\/uploads\/2024\/12\/cta_41.jpg\" alt=\"\" width=\"100%\" \/><\/a><\/td>\n<\/tr>\n<tr style=\"height: 250px;\">\n<td style=\"width: 100%; background-color: #f0f0f0; height: 250px;\">\n<h5>Want to find out how to activate it in yours Hotel?<\/h5>\n<p data-pm-slice=\"1 1 []\">Book a free online demo now and see firsthand how this solution can transform your guests&#8217; experience and strengthen your property&#8217;s reputation.<\/p>\n<p>&nbsp;<\/p>\n<p><span class='maxbutton-1-container mb-container'><a class=\"maxbutton-1 maxbutton maxbutton-fissa-una-call\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/share.hsforms.com\/1jytWpxVPQZGV3YoYCYEwzAbmim\"><span class='mb-text'>Book a live demo<\/span><\/a><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>In the hospitality industry, there are no negligible details. Every aspect of the stay contributes to defining the overall guest experience, whether it is a well-cleaned room, a friendly welcome, an efficient restaurant service or a truly relaxing spa. Yet, even in the most attentive facilities, an occasional poor service can occur: a room not [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":8503,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[188],"tags":[385,190],"class_list":["post-8508","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-satisfaction-en","tag-instant-survey","tag-kiosk-emoticon"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>How to Avoid Bad Reviews and Protect Your Hotel&#039;s Reputation | Kiosk<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.kioskdigital.it\/blog\/en\/how-to-avoid-bad-reviews-and-protect-your-hotels-reputation\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"How to Avoid Bad Reviews and Protect Your Hotel&#039;s Reputation | Kiosk\" \/>\r\n<meta property=\"og:description\" content=\"In the hospitality industry, there are no negligible details. 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