{"id":8413,"date":"2025-03-04T16:44:04","date_gmt":"2025-03-04T14:44:04","guid":{"rendered":"https:\/\/www.kioskdigital.it\/blog\/?p=8413"},"modified":"2025-03-24T18:22:05","modified_gmt":"2025-03-24T16:22:05","slug":"negative-reviews-find-out-how-to-intercept-them-before-they-end-up-on-social-media","status":"publish","type":"post","link":"https:\/\/www.kioskdigital.it\/blog\/en\/negative-reviews-find-out-how-to-intercept-them-before-they-end-up-on-social-media\/","title":{"rendered":"Negative reviews? Find out how to intercept them before they end up on social media"},"content":{"rendered":"

Why customers don’t come back (and you don’t know it)<\/h2>\n

If you run a restaurant or pizzeria, you know that customer satisfaction is everything. A happy customer comes back, recommends your restaurant and leaves positive reviews. A dissatisfied customer, on the other hand, often says nothing at the time<\/strong>, but then doesn’t come back.<\/p>\n

It is estimated that 75% of dissatisfied customers<\/strong> avoid direct confrontation, but tell their experience to colleagues and friends, advising against the restaurant.<\/p>\n

The restaurant thus loses customers without even knowing the reason.
\nOr, even worse, the customer writes a negative review online, affecting the reputation of your restaurant.<\/p>\n

But what would happen if you could know immediately<\/strong> what the customer thinks, before they leave the restaurant and decide not to come back?<\/p>\n

The key to maintaining the quality of your service and retaining customers is listening to them in real time<\/strong>.<\/p>\n

Let’s find out how to do it together.<\/p>\n

 <\/p>\n

Customer Satisfaction: why is it essential for restaurants?<\/span><\/h2>\n

Customer Satisfaction<\/strong> is a concept that is often talked about in the world of marketing, but that restaurateurs often underestimate.
\nIn practice, it means measuring how satisfied your customers are with the food, the service and the overall experience in your restaurant.<\/p>\n

Why is it important?<\/strong>
\n\u2022 A satisfied customer comes back<\/strong> and becomes a regular customer.
\n\u2022 An unsatisfied customer, if not listened to, disappears<\/strong> and could leave a negative review.
\n\u2022 Knowing what customers think helps you improve your servicebefore it’s too late.<\/strong><\/p>\n

According to studies, 86% of customers avoid a restaurant after reading negative reviews<\/strong>, and 80% trust online opinions as much as a friend’s recommendation<\/strong>.<\/p>\n

This means that just one negative review can cost you dozens of customers!<\/strong>
\nLet’s look at a concrete example.<\/p>\n

EXAMPLE<\/strong>
\nThe customer who will never come back (and you will never know it)<\/strong><\/p>\n

Mario is a regular customer at your pizzeria. He usually orders a margherita with buffalo mozzarella added. One evening comes, but something goes wrong:<\/p>\n

The medium beer is no longer a real medium… and it costs more than before
\nThe pizza arrives lukewarm, with less mozzarella and tomato than usual
\nThe waiter is busy and can’t handle the situation well<\/p>\n

Mario, instead of complaining, pays the bill in silence, thanks him and leaves.
\nThe problem? Mario will never come back.<\/strong><\/p>\n

And not only that: he could tell his friends that he had a bad experience. Or, he could write a negative review on Google or Tripadvisor, influencing dozens of potential customers.<\/p>\n

What if he had a discreet way to let you know his opinion before leaving?<\/strong><\/p>\n

 <\/p>\n

The solution: instant and discreet feedback with Kiosk Emoticon<\/span><\/h2>\n

Imagine being able to offer your customers a quick and discreet way to leave feedback before leaving.<\/p>\n

How does it work?<\/strong>
\n\u2022 By placing a totem, tablet or QR code<\/strong> near the cash register or on the tables, customers can express their opinion in 1 second<\/strong>.
\n\u2022 Just a tap on an emoji: \ud83d\ude0a \ud83d\ude10 \ud83d\ude21
\n\u2022 Feedback is collected in real time and you can intervene immediately<\/strong> to resolve any problems.<\/p>\n

 <\/p>\n

Why should restaurants and pizzerias adopt this system?<\/span><\/h2>\n

1 – Intercept problems before they end up online<\/strong>
\nA dissatisfied customer often doesn’t complain right away, but if you give them the chance to express themselves quickly and discreetly, you could avoid negative reviews.<\/p>\n

2 – Improve service in real time<\/strong>
\nIf you notice that more customers are reporting a long wait or a problem with a dish, you can take action immediately and talk to the staff to resolve the situation.<\/p>\n

3 – Build customer loyalty<\/strong>
\nA customer who feels listened to is more likely to return. If you resolve a problem in real time, you can turn a negative experience into a positive one.<\/p>\n

4 – Get actionable data to improve management<\/strong>
\nYou can collect statistics on customer preferences and satisfaction, identifying strengths and areas for improvement.
\nNo interruptions for the customer<\/p>\n

Customers don’t have to fill out long and annoying surveys. Just tap on an emoji, without wasting time.<\/p>\n

INSIGHTS<\/h6>\n

\ud83d\udc49 Read also the article “The satisfaction questionnaire to measure customer satisfaction<\/a>” or the more technical article “How to measure satisfaction to retain customers<\/a>”<\/p>\n

 <\/p>\n

 <\/p>\n

\"raccolta<\/p>\n

How to implement Kiosk Emoticon in your restaurant?<\/span><\/h2>\n

Here are some ways to integrate the system into your restaurant:<\/p>\n